Returns & Exchanges

Due to the perishable nature of our pasture-raised pork, we cannot accept physical returns of food items, but we are committed to ensuring you are 100% satisfied with your order. If your delivery arrives damaged or does not meet our high quality standards, we will provide a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Examine your package immediately upon arrival to ensure all vacuum-sealed cuts are frozen or refrigerator-cold and the packaging is intact.

• 2.
  Document Issues

  If you notice any defrosting or damage, take clear photos of the product and the shipping label within 24 hours of delivery.

• 3.
  Contact Support

  Email our customer care team with your order number and photos to initiate a claim for a refund or a fresh replacement shipment.

• 4.
  Resolution

  Our team will review your request within 2 business days and process your credit or schedule a new delivery from our regenerative farm.